HIGHAssigned
Capture SNF preferences from patient/caregiver
Push portal preference form to Carla.
Today
+10 operational
All role channelsMichael Johnson · MRN-58231 · CHF exacerbation (I50.9) Celia Martin · MRN-58553 · Hip fracture s/p ORIF (S72.141A) Michael Johnson · MRN-58231 · CHF exacerbation (I50.9) Linda Kowalski · MRN-58104 · Hip fx, POD-3 (S72.001A) Alma Singh · MRN-57810 · Dementia + UTI (F03.91) Celia Martin · MRN-58553 · Hip fracture s/p ORIF (S72.141A) Owen Li · MRN-58564 · Total knee arthroplasty (Z96.651) Samir Patel · MRN-58630 · ICH recovery (I61.9) Linda Kowalski · MRN-58104 · Hip fx, POD-3 (S72.001A) Diane Hsu · MRN-58388 · TIA workup (G45.9) Nathan Cooper · MRN-58542 · COPD + pneumonia (J44.0) Kevin Owens · MRN-58608 · Ischemic stroke (I63.511) Henry Ford · MRN-58002 · AKI on CKD (N17.9) Owen Li · MRN-58564 · Total knee arthroplasty (Z96.651) George Wilson · MRN-58510 · Sepsis resolving (A41.9) Michael Johnson · MRN-58231 · CHF exacerbation (I50.9) Rosa Mendez · MRN-57990 · Ischemic CVA (I63.9) George Wilson · MRN-58510 · Sepsis resolving (A41.9) Celia Martin · MRN-58553 · Hip fracture s/p ORIF (S72.141A) Owen Li · MRN-58564 · Total knee arthroplasty (Z96.651) Beatrice Wong · MRN-58575 · Pelvic fracture non-op (S32.9XXA) Kevin Owens · MRN-58608 · Ischemic stroke (I63.511) Samir Patel · MRN-58630 · ICH recovery (I61.9) Yasmin Hassan · MRN-58696 · Cellulitis + housing insecurity (L03.90) Anthony Boyd · MRN-58401 · Left leg cellulitis with abscess; IV vancomycin x10d (L03.116 + N18.32) Linda Kowalski · MRN-58104 · Hip fx, POD-3 (S72.001A) James Thompson · MRN-58332 · CHF (I50.22) Raymond Park · MRN-58455 · Pneumonia (J18.9) George Wilson · MRN-58510 · Sepsis resolving (A41.9) Anita Gomez · MRN-58220 · DKA resolving (E10.10) Diane Hsu · MRN-58388 · TIA workup (G45.9) Terrence Brooks · MRN-58586 · CHF volume overload (I50.33) Helen Yu · MRN-58619 · TIA, high fall risk (G45.9) Yasmin Hassan · MRN-58696 · Cellulitis + housing insecurity (L03.90) Michael Johnson · MRN-58231 · CHF exacerbation (I50.9) Michael Johnson · MRN-58231 · CHF exacerbation (I50.9) Frank DelaCruz · MRN-58118 · STEMI s/p PCI (I21.3)
Voalte ONE mock
Case management channel
Disposition, referrals, transport, family preferences
36 open37 total
Secure message feed
Marking done updates Throughline task state. Blocking sends it back as a visible CM follow-up signal.
HIGHAssigned
Attach PT/OT notes to SNF auth packet
BlueShield requested mobility details before approving SNF level of care.
By 14:00
+14 operational
HIGHAssigned
Prior auth status for Sacubitril/valsartan (Entresto)
Sacubitril/valsartan (Entresto): PA pending 381.6h · MEDICARE_ADVANTAGE expedited SLA 72h, standard 168h (CMS-0057-F (Apr 2024) · MA PA streamlining).
Before discharge
+6 operational
HIGHAssigned
Post-acute service auth (SNF) initiated within payer SLA
SNF auth not yet initiated — risk of weekend slip.
Before discharge
+6 operational
HIGHAssigned
Post-acute service auth (SNF) initiated within payer SLA
SNF auth not yet initiated — risk of weekend slip.
Before discharge
+6 operational
HIGHAssigned
Post-acute service auth (SNF) initiated within payer SLA
SNF auth not yet initiated — risk of weekend slip.
Before discharge
+6 operational
HIGHAssigned
Medicare SNF benefit eligibility confirmed (3-night rule + days remaining)
3-midnight qualifying stay not yet met (observation days do not count).
Before discharge
+6 operational
HIGHAssigned
Post-acute service auth (LTCH_LTAC) initiated within payer SLA
LTCH_LTAC auth not yet initiated — risk of weekend slip.
Before discharge
+6 operational
HIGHBlocked / waitingBlueShield MA
Schedule MD peer-to-peer (SNF denial)
BlueShield denied. P2P slot needed within 24h.
BlueShield callback
HIGHSuggested
Submit Eliquis PA + book neurology 7d
BlueShield MA — neuro slot via Stanford referral desk.
Today
HIGHSuggested
Book backup home health agency
Primary agency cannot start within 48h; search in-network alternatives.
Today
+12 operational
HIGHSuggested
Escalate SLP eval for weekend risk
Fri-to-Mon risk: SLP eval must happen before weekend staffing drop.
Before Fri 15:00
MEDAssigned
Book outpatient nephrology f/u (48h)
Kaiser referral desk; AKI on CKD.
By EOD
MEDAssigned
Send SNF preference form to family
Three accepted SNFs; family ranking needed before referral packet goes out.
Today
+8 operational
MEDAssigned
Confirm Bayview SNF intake slot
Medicare SNF packet complete; confirm bed hold and arrival window.
By 10:30 AM
+6 operational
MEDAssigned
Resolve: Bed / service availability
Awaiting facility acceptance; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDAssigned
Resolve: Payer authorization
Awaiting authorization; tracking against 7d bed-hold.
Open 0d
+6 operational
MEDIn progress
Prior auth status for Apixaban (Eliquis)
Apixaban (Eliquis): PA submission timestamp missing.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDIn progress
Real-time payer eligibility + benefit detail verified at admit
Eligibility check not yet completed — run 270 before any auth submission.
Before discharge
+4 operational
MEDSuggested
Confirm caregiver availability
Carla (daughter, POA) — confirm 24/48h post-DC coverage.
Today
MEDSuggested
Schedule transportation
NEMT for SNF transfer OR family pickup if home.
After disposition confirmed
+8 operational
MEDDone
Cardiac rehab Phase II referral
Stanford cardiac rehab program.
Done 08:50