Stanford Med · Unit 5B Medicine·Day shift·Mon · 9:42 AM

Voice agent (SNF outreach)

PLANNED · Resource Hub · model claude-sonnet-4-6
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PLANNEDHITL: requiredResource Hub · model claude-sonnet-4-6

Voice agent (SNF outreach)

Twilio-driven voice outreach with on-call human escalation. Confirms bed availability, capacity windows, and intake-nurse contact for top-ranked Resource Hub matches. Output writes to ResourceMatch with a recorded transcript hash for audit.

Inputs
  • · Patient
  • · ResourceMatch candidate
  • · hospitalId
Outputs
  • · callRecording (URL)
  • · transcript
  • · outcome (CAPACITY_CONFIRMED/DECLINED/HUMAN_NEEDED)
Demo data · no PHI · mocked Epic + payer endpoints